Page 35 - SG_English HandBook

Rules of Conduct

• When the Independent Distributors use the aforesaid words or images, they shall not do the following:
1. Using the words or images as the "domain name", "account name", "profile picture", "cover photo" or at the "about" sections
or other similar sections on various networks, e-commerce, and social platforms to mislead the consumers that they are
representing the Company or Nefful International;
2. Setting up a website with the trademarks of Nefful International or the Company, or using the same as the name of an
account, a society, or a group, for the purposes of recruiting others or doing any acts unrelated to the selling of the
Company’s products;
3. Making exaggerated, false or misleading claims or explanations;
4. Any form of editing or alteration amounting to infringement of the trademark rights;
5. Any medical claims are prohibited. The Independent Distributors are not allowed to, by themselves or through any third
parties, make any medical claims, or whether expressly or impliedly claiming that any products of the Company are
formulated, designed or approved by the Company or by any health department of the government to treat any diseases or
have any medical effects. The Independent Distributors are also not allowed to, by themselves or through any third parties,
compare the Company’s products to medicines, or make medicinal-related or medical claims. Any such explanations,
declarations or comparisons made by the Independent Distributors by themselves or through any third parties will cause the
Independent Distributors to be personally liable for any legal action;
6. Any acts that defame the goodwill and reputation of Nefful International Group, the Company and other Independent
Distributors;
7. Use of obsolete product photos;
8. Any acts prohibited by this Business Handbook or the Company’s announcements or any other means.
• If the Independent Distributor is notified by the Company that he or she has violated the provisions of this Section, the Indepen-
dent Distributor shall immediately stop his or her behavior and comply with the Company's instructions which include but are
not limited to removing the products being sold and the advertisements.
• Any Independent Distributors who disagree with the foregoing notification may submit a written appeal to the Company in
accordance with Section 4.3 Procedures on Appeal against the Decision or Review. During the processing period of the appeal,
except with the Company's consent, the Independent Distributor shall stop his or her behavior and comply with the Company's
instructions which include but are not limited to removing the products being sold and the advertisements.
• In the event of any violation of this section, the Company will not hesitate to pursue against the Independent Distributor for
criminal and civil actions. The Company shall not be held liable for any damages caused to third parties. If there exists any
ambiguity in this section, the Company reserves its ultimate rights to offer an explanation.

4.4.2 Important Matters Concerning the Sale of the Company’s Products
• When selling the Company’s products, the Independent Distributors are not allowed to make false, exaggerated or misleading
claims about the Company’s products information, and misrepresent the Company’s products information; the Company’s
products are not medicines or medical equipment, when selling the Company’s products, there shall not be labelled with any
words and sentences indicating any medical effects for named diseases, or any printed publicity, advertisements, and business
cards that claim that the products have medical effects.

4.4.3 Guiding Principles Concerning Income Claims
• Independent Distributors shall note the following when making income claims:
1. Misleading Income Claims are Prohibited
Even though it is important to have reasonable and realistic expectations on the possible income of an Independent Distributor,
the Independent Distributors shall not expressly or impliedly make any false or misleading claims about the income potentials,
including any form of guaranteed income. The Independent Distributors are also not allowed to show the original or photocopy
of the cheques for payment of commissions or any other records of the payment of commissions.
2. Requirements of Claims Concerning Lifestyle and Income
If the conditions listed below are complied with, the Independent Distributors can only make claims concerning lifestyle (for
example: the business I run allows me to achieve time freedom, financial freedom, quit my job, buy a new house, etc.), or make
income claims relating to the commissions, pin title, or direct selling business:
(1) The information must be accurate and not misleading;
(2) The information must be based on the Independent Distributors’ experience and the actual commissions and pin title, or
the experience, commissions and pin title of the Independent Distributors’ direct Sponsors or downlines;

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