Page 34 - SG_English HandBook

Rules of Conduct

4.2.3 Procedures for Investigation of Violations
1) The Company may notify the relevant Violating Party of the contents of the report lodged and inform him or her to respond in
writing within fourteen (14) working days from the date of notification. If the Violating Party fails to respond within the period
stipulated above, the Company may take appropriate actions in accordance with the provisions of this Business Handbook.
2) If the report and response do not contain sufficient facts upon which to make a decision, the Company may request for
additional information needed from any party.
3) The Company shall make a written decision within ninety (90) working days (calculated from the date of notifying the Violating
Party) after accepting the filing of the report, and notify the Whistleblower and the Violating Party or Relevant Independent
Distributors.
4) Where it is apparent that the investigation procedure cannot be completed within the aforesaid period, the Company may notify
the Whistleblower and the Violating Party or Relevant Independent Distributors in writing to extend the period.

4.2.4 Notification of Decision
• The Company shall deliver the written decision to the Violating Party or Relevant Independent Distributors in accordance with
the last known correspondence addresses and e-mail addresses of the Violating Party and Relevant Independent Distributors
kept by the Company at the time when the decision is made.
• Where the Company delivers the written decision in accordance with the aforesaid provision, and in the event that the written
decision is returned due to reasons such as rejection, failure to locate the recipient, or overdue unclaimed mails, the effective
delivery date shall be the date of the first delivery.
• Once the decision is made, the Violating Party or Relevant Independent Distributors are not allowed to apply to postpone or
suspend the execution of the decision on the basis that they have not received the notification of decision.
4.3 Procedures on Appeal Against the Decision or Review

1) In the event the Violating Party disagrees with the Company’s decision (as mentioned above), the Violating Party is entitled to
request for an appeal of their case. The appeal must be submitted in writing and must be accompanied by any documents
supporting this request. Only the sanctioned Violating Party can appeal and he or she must do so within fifteen (15) working
days from the day after the Company’s written decision is received.
2) The Company shall make a decision for the appeal within ninety (90) days of receiving the appeal application and notify the
Violating Party or Relevant Independent Distributors of the appeal decision in writing.
3) The Company's original decision shall remain valid until the decision of the appeal is made.

4.3.1 Confidentiality of the Violations
• The Company shall keep the files and relevant material in relation to the Violations cases in the electronic or paper form
confidential, and for at least three (3) years after the cases are completed.

4.4 Advertising and Promotion

4.4.1 Use of the Company's Copyrights and Trademarks
• The advertisements and printed materials, websites, audiobooks and all copyright works to introduce the Company or to
promote the products or services of Nefful International or the Company shall be uniformly produced and distributed by the
Company, and their copyrights belong to Nefful International or the Company. The Independent Distributors shall comply with
the terms of this Business Handbook when using the Company’s catalogues, leaflets, posters and photos of the products in the
Company's current catalogues. The Independent Distributors are not allowed to take any action which will infringe the
Company’s copyright without obtaining the Company's prior written consent.
• In order to protect the business integrity and to regulate the use of trademarks of Nefful International and the Company, the
Independent Distributors can use the following words or images in the descriptions, publicity and advertisements of the
Company's products:
1. Company’s name (Chinese and English name).
2. Company’s logo.
3. Registered trademarks of Nefful International, NEORON® and Teviron.

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