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Purchasing of Products

3.10.4 Important Notice for Exchange of Goods
• The important matters to note for exchange are as follows:
1) Products will not be allowed for exchange if the products have been worn, washed, are dirty, with odor, discoloration, are
snagged, deformed, damaged, discontinued etc., or which the models have been re-edition without (old) packaging.
2) One invoice can only be exchanged once for each product, and the exchanged product will be marked as
“non-exchangeable” after the exchange.
3) No partial exchange is allowed if the exchange product is out of stock. Exchange can only be made when the products for
exchange are available in store, and are ready for collection.
4) Products with sales volumes cannot be exchanged with products without sales volumes and vice versa.
5) Promotional activities’ free gifts will not be accepted for exchange.
6) The Company reserves the rights to make a final review on the actual conditions of the products to be exchanged.
7) Should the prices of the exchange products have been varied by the Company in accordance with Section 3.6, the
Independent Distributors must pay for the shortfall in prices before the Company approves the transaction.
8) Health supplementary products under the Young Life Story series and skincare products under the Radiant Story series
cannot be exchanged after products are sold, unless the products are defective.
9) The total amount and sales volume of exchanged products shall be either equivalent or more than the returned new
products.
10) Exchange procedure is strictly prohibited for new products within 30 days from the launch date.

3.11 Return of Products
• Independent Distributors are not allowed to return products unless he or she rescinds or terminates his or her distributorship.
While returning the Products (including the Distributor Kit and Business Support Materials), the Products itself and the original
invoice indicating the purchase of the Products must be presented. Products that are defaced or damaged by reason of human
factors or Products that have been used are not allowed to be returned. Once an Independent Distributor applies to return the
Products and has rescinded or terminated his or her distributorship, he or she is banned from ever joining the organization and
becoming an Independent Distributor in his or her lifetime. Please refer to Section 1.6 for the method of returning the Products
and the rescission or termination of Distributorship.

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