Page 28 - SG_English HandBook

Purchasing of Products

3.9 Scope of Warranty for Defective Products

3.9.1 Scope of Warranty
• Within fourteen (14) days from the date of purchase of the products, the defective products can be exchanged at any time with
new products, except for products with different models and sizes, and provided that the original invoice and delivery order are
shown and that the defective products fall within the scope of the following warranty conditions. Where the products purchased
have been discontinued and therefore the exchange must involve products of different models or sizes, the differences in the
pricing shall be paid. This warranty applies to:
1) Defective products that have not been dissembled, altered, repackaged or added into any other products; and
2) The defects caused by reasons attributable to the Company.
• When Independent Distributors apply for exchange for new products in accordance with the aforesaid provisions, the Company
reserves its rights to make a final review on the actual conditions of the defective products.

3.9.2 Defects Outside Scope of Warranty
• Products that have been used, washed, or the packaging is incomplete (such as missing packaging tags, labels, accessories etc.)
are not allowed to be exchanged.
• The Radiant Story and the Young Life Story product series (except for detergent) cannot be exchanged if the products are
damaged due to improper handling or any reasons not attributable to the Company.

3.10 Exchange of Non-Defective Products
Products that have not been used or damaged can be exchanged for products of the same value by presenting the original invoice
and original products within fourteen (14) days from the date of purchase.

3.10.1 Requirements for Exchange
• The requirements for exchange are as follows:
1) The original invoice (the exchange will not be processed if these not presented).
2) The intact product intended to be exchange (being unused and resalable).
3) The product packaging box and accessories (for example: tag, cardboard, quality inspection form etc. please be sure to bring
them).
4) Complete the Product Exchange Form.

3.10.2 Time Limit for Exchange
• Products may be exchanged within fourteen (14) days from the date of purchase as shown in the invoices (including Saturdays,
Sundays and national holidays).
• If the last date for exchange falls on a national holiday, it will be postponed to the next business day. For postal delivery/
exchange, the deadline shall be determined based on the postmark date.
• An additional processing fee of S$5 shall be applicable and imposed on each product exchange form submitted on the fifteenth
(15 ) day to the thirtieth (30 ) day from the date of purchase as shown in the invoices.
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• No Products shall be entitled to exchange if the date of purchase as shown in the invoices is more than thirty (30) days.
3.10.3 Modes of Exchange
• Combination of multiple lower-priced invoices are not allowed to exchange for a higher-price product, in one exchange order.
One invoice can only apply for one exchange form.
• By post: The last date for exchange is based on the postmark date, and the round-trip delivery fees shall be borne by the person
applying for the exchange (in accordance with the applicable terms set by the Company).
• On-site: Please apply for exchange at business premises during operating hours.

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